Your Privacy Matters

1. Information We Collect

Rider App

We collect the following information from riders:

• Account & contact info: Name, email address, phone number, and profile photo.
• Payment information: Payment card details, processed and stored securely by our payment processor, Stripe. We do not directly store your full card details.
• Location information: Your device's location while the app is in use, used to match you with drivers and provide navigation.
• Contacts: Access to your contacts, only if you choose to book a ride on behalf of someone else.
• In-app messages: Messages sent through the app between you and your driver or our support team.

Driver App

We collect the following information from drivers:

• Account & contact info: Name, email address, profile photo, date of birth, and city.
• Location information: Your device's location while the app is in use, used for ride matching, navigation, and trip tracking.
• Identity & eligibility documents: Driver's license, vehicle information and registration documents, and W-9 tax form.
• Background check information: We work with Checkr, a third-party background check provider, to verify driver eligibility. This may involve sharing identity information (such as name and date of birth) with Checkr to conduct the check.
• Payment information: Bank account details, processed and stored securely by our payment processor, Stripe. We do not directly store your full bank account details.

2. How We Use Your Information

Rider App

We use rider information to:

• Create and maintain your account.
• Match you with available drivers and provide accurate navigation and trip tracking.
• Process ride payments securely through Stripe.
• Allow you to book rides on behalf of others when you choose to share contact access.
• Facilitate in-app communication between you and your driver.
• Respond to inquiries and provide customer support.
• Send promotional messages or newsletters (you can opt out anytime).
• Improve the app and user experience.

Driver App

We use driver information to:

• Create and maintain your driver account and verify your eligibility to drive.
• Conduct required background checks through Checkr.
• Match you with ride requests and provide navigation and trip tracking.
• Process payouts securely through Stripe.
• Meet legal and tax reporting obligations (e.g., using your W-9 information).
• Verify vehicle compliance and insurance requirements.
• Respond to inquiries and provide customer support.
• Improve the app and driver experience.

3. Sharing Your Information

We do not sell or share your personal data with third parties for marketing. We may share data only:

• With service providers who help us manage the website or email communications.
• When legally required or to enforce our Terms of Service.

4. Your Choices & Rights

You can:

• Update your information or unsubscribe from emails at any time.
• Request access to, corrections, or deletion of your data by contacting us.

5. Data Retention & Security

We keep your information only as long as necessary to manage communications and comply with legal requirements. We take reasonable measures to protect your information but cannot guarantee 100% security.

6. Children's Privacy

Our landing page is not intended for individuals under 18. We do not knowingly collect information from minors.

7. Contact Us

Questions or requests? Reach us at:

• Email: [email protected]
• Address: Ride With Hayley LLC, 82 Wendell Avenue, Suite 100, Pittsfield, MA 01201 USA